Support Page2024-09-16T14:41:02-05:00

Latest MotionDuck Version | MotionDuck_3.0.9

MOTIONDUCK_3.0.9×8.zxp
MOTIONDUCK_3.0.9×8 Folder

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INSTALLATION

Where do I find my Activation Code/Token?2022-04-12T18:36:41-05:00

If you purchased a single pack or bundle, here where to find your Activation Code:
Here’s where to find your code:
1. Mouse over to “My Account” at the top of the website.
2. Click on “Orders”.
3. Click on the order number on the “Orders”.
4. You’ll find the code on this page.

If you signed up for the MotionDuck Subscription, here’s where to find your Token:
1. Mouse over to “My Account” at the top of the website.
2. Click on “Subscriptions”.
3. Click on “View” on your subscription.
4. You’ll find the token next to “Subscription Token”.

My Activation Code is Not Working2024-02-22T09:52:01-05:00

Should you encounter issues with your activation code or email upon attempting to sign in after purchasing a pack, it’s possible that you’re trying to access our subscription service within the MotionDuck extension.

For comprehensive guidance on the installation process for your pack, we recommend reviewing this tutorial, beginning at 1:10: Tutorial Link.

To manually install a MotionDuck pack, simply drag-and-drop the “.motduck” file provided in the pack download.

If you experience difficulties with your code during manual installation, please don’t hesitate to reach out to us via email at motionduckhelp@gmail.com for further assistance.

“Long Path or “Wrong Object | Can’t Drag and Drop the .motduck file2024-02-22T09:58:24-05:00

The reason you are receiving this error is because the main download folder you received from us has not been “Extracted” (“unzipped”.)

You can watch this quick tutorial on how to fix:

Here’s the breakdown on what to do from the video:
1. Go to the main download folder you received from us. The folder ends with a “.zip”.
2. Right click on the folder and click on “Extract All”.

3. From the newly extracted folder, go into it and navigate to the “.motduck” file.
4. Drag and drop the “.motduck” file into the MotionDuck Extension.

If the folder has been extracted (Unzipped) then the install should work!

NO CEP Folder (MAC USERS)2024-02-22T10:00:32-05:00

Please install MotionDuck with ZXP Installer.

  1. Download ZXP Installer here: https://aescripts.com/learn/zxp-installer/
  2. Install ZXP Installer and open it.
  3. Download this version of MotionDuck here: https://drive.google.com/file/d/1tjRbpos20ehUqsMcK92wOOIJQOH6BpoX/view?usp=sharing
  4. Drag and drop the MotionDuck-3.0.9.zxp into the ZXP Installer.

Then MotionDuck is installed!

How To Install MotionDuck (Two Installation Methods)2024-02-22T09:51:18-05:00

Primary Installation Method:

Manually Install MotionDuck (Alternative Install Method)

How To Uninstall/Reinstall/Update MotionDuck2023-09-21T16:00:13-05:00

How To Reinstall MotionDuck

 

How To Update MotionDuck

 

How to Uninstall AtomX or MotionDuck

How to Uninstall/Update a Pack2022-10-04T20:11:44-05:00

For MotionDuck Subscription Users

For MotionDuck Individual Packs

I can’t download the product I just bought from your website.2022-09-19T10:19:40-05:00

No worries, email us at motionduckhelp@gmail.com

We will send you an alternative offsite download link to get your template!

Our reply time is 9:00am to 8:00pm EST.

How to download a paid product?2022-09-19T10:18:30-05:00
  1. Sign into sonduckfilm.com with your account.
  2. Click on “My account” at the top of our website.
  3. Click on downloads
  4. Click on the name of the pack under the word “download” (Example: Motion Graphics Starter Pack).

HOW TO USE MOTIONDUCK

How to switch to other installed packs2023-09-21T16:02:30-05:00
  1. Click on the Sonduck logo at the top of the Extension in After Effects
  2. Mouse over to the pack you want to use.
  3. Click on the “Checkmark”.
How to edit a template in After Effects2022-09-19T10:25:05-05:00
  1. Import the template you want from the MotionDuck extension.
  2. The imported template will be in your timeline as a composition.
  3. Double-click the composition and then you can edit your (Titles, colors, other parameters).
  4. Each template has a control layer (Null Object), which will allow you to make changes quickly via the “Effects Controls’ window.

 

Where to find the Extension in After Effects or Premiere Pro?2023-09-21T16:05:47-05:00

 

In After Effects or Premiere Pro, click on “Window” – “Extensions”, then click “MotionDuck”.

 

How to Update Any Pack2022-10-06T16:25:13-05:00

How to Update a Pack

To update a pack here’s the breakdown:
1: Uninstall the current pack by going to the logo on top of the Extension and click on it.
2: Hover over the pack you want to update, click on the “x” icon to uninstall the pack.
3: Download the new pack off our website through your SonduckFilm Account.
4: Unzip the download and navigate to the “.motduck” file and drag it into the Extension window.
5: Install the new pack.
For MotionDuck Individual Packs

For MotionDuck Subscription Users

Template Size Problem. Templates do not fit my composition.2022-09-19T10:24:20-05:00

When you import a template into After Effects and the template does not fully show or is distorted? This happens sometimes when you import a template into a composition size that is not 16×9.

Here’s the solution:
1: Import the template you want to use into a 16×9 composition (1920×1080 or 3840×2160).
2: Copy the imported template from the timeline and paste it into another composition of a different size.
3: Hit “S” and/or “P” on your keyboard to scale and reposition the template to fit perfectly.

If you’re looking to resize your composition to a comp of any size, please watch this video:

How to Extend Background Time Length?2022-09-19T10:24:38-05:00

ERROR MESSAGES

“Long Path or “Wrong Object | Can’t Drag and Drop the .motduck file2024-02-22T09:58:24-05:00

The reason you are receiving this error is because the main download folder you received from us has not been “Extracted” (“unzipped”.)

You can watch this quick tutorial on how to fix:

Here’s the breakdown on what to do from the video:
1. Go to the main download folder you received from us. The folder ends with a “.zip”.
2. Right click on the folder and click on “Extract All”.

3. From the newly extracted folder, go into it and navigate to the “.motduck” file.
4. Drag and drop the “.motduck” file into the MotionDuck Extension.

If the folder has been extracted (Unzipped) then the install should work!

Missing “Preview” Assets in MotionDuck2022-09-19T10:16:15-05:00

 

Wrong Software Error2022-09-19T10:22:32-05:00
MotionDuck | Duplicate Pack Error2022-09-19T10:22:23-05:00

 

1. Go to this folder on your computer:

PC PATH: C:\Users\youruser\AppData\Roaming\Aniom\MotionDuck Extension\_ABS

MAC PATH: /Library/Application Support/Aniom/MotionDuck Extension/_ABS

2. Delete every folder and .zip folder that contains the title of the pack that is causing the Duplicate Error Glitch.
3. Restart After Effects and or Premiere Pro if it was open.
4. Download the After Effects version in After Effects and download the Premiere version inside of Premiere.

 

For PC USERS:

No Helper App (Error)2022-09-19T10:04:23-05:00
1. Close the MotionDuck Extension
2. Open the Extension again by going to “Window – Extensions – MotionDuck”
3. Try to import template
4. If you receive the same error, please restart Premiere pro or After Effects.
5. When the software is open again, click on the “Three Lined” Icon next to the word MotionDuck in the Extension.
Reload Panel.png
6. Then Click “Reload Panel”
7. Import a Template again.
Fix Expression Errors2022-09-19T10:37:12-05:00

Experiencing issues with expressions or animations not looking the way they do in the preview? 
Easy fix! Just follow these steps or check out the tutorial:

1: In After Effects, go to FileProject Settings.
2: Click on “Expressions” in the Project Settings tab.
3: Change the Expression Engine from JavaScript to “Legacy ExtendScript
4: Click OK.
5: Create a new AE Project and import a title template.

AtomX – MotionDuck Conflict – MotionDuck Not Showing Up2023-10-03T12:36:35-05:00

If you have AtomX installed and MotionDuck is not appearing under the Extensions menu, please do the following:

Please install this version of our Extension with ZXP Installer:

  1. Download ZXP Installer here: https://aescripts.com/learn/zxp-installer/
  2. Install ZXP Installer and open it.
  3. Download this version of MotionDuck here: https://www.mediafire.com/file/7k26qsr3o4nzisu/motionduck_3.0.8r6.zxp/file
  4. Drag and drop the MotionDuck_3.0.8r6.zxp into the ZXP Installer.

Then MotionDuck is installed!

You can watch this quick tutorial on how to install via ZXP Installer: https://youtu.be/kfCH0Ata180

Corrupted Package2023-10-03T13:00:29-05:00

“Corrupted Package”

This package is corrupted

Reinstall and Try Again.

 

If you receive this error, you must reinstall the pack.

To fix the corrupted pack error:
  1. Click on the hamburger icon (Three Lined icon) next to the word MotionDuck at the top of the MotionDuck extension.
  2. Click on Settings.
  3. Click on Reset All Settings.
  4. Download and install the pack again

 

Subscription Users: Exceeded Number of Computers2024-03-29T09:50:37-05:00

If you encounter the ‘Exceeded the number of computers using the subscription!‘ message while attempting to log in to your MotionDuck Subscription via the MotionDuck extension, please reach out to us for assistance.

Please send an email to motionduckhelp@gmail.com, specifying your request to have your Token reset.

Upon receiving your email, our team will promptly reset your Token, granting you access to MotionDuck. Please note that this action will also log you out from all currently active sessions.

Subscription Users: ‘Timeout’ Cannot Connect To Internet2024-09-16T14:37:34-05:00

1 – Update MotionDuck to version 3.0.9×8 with the following instructions:
(Skip the first two steps if you already have ZXP Installer)
1. Download ZXP Installer here: https://aescripts.com/learn/zxp-installer/
2. Install ZXP Installer and open it.
3. Download this version of MotionDuck here: https://drive.google.com/file/d/1fl0nbyPvSxXKEZEOI788pc5nFd_i3fuX/view?usp=sharing
4. Drag and drop the motionduck_3.0.9r8.zxp file into the ZXP Installer.
5. Restart After Effects/Premiere Pro Pro if they were open.

2 – Set MotionDuck to New Server
1. After the update, open After Effects or Premiere Pro.
2. Click on the three lined icon next to the word “MotionDuck” at the top of the extension.
3. Click on Settings.
4. Tick the box for “Proxy Server #1”.
5. Restart After Effects or Premiere Pro.

PACK ERRORS & FAQ

No Apply Button – Cannot Adds Templates2024-02-22T12:16:49-05:00

MotionDuck packs in Premiere Pro will have no apply button and the After Effects version will have an Apply button. If you cannot apply templates from the MotionDuck extension, here is what to do:

SOLUTION 

If you downloaded both versions of the pack, please uninstall the pack. Here’s how:

  1. Click on the “Duck” logo at the top of the extension.
  2. Hover over the pack and click the “X” icon to uninstall. You might need to uninstall both the After Effects and Premiere Pro version.
  3. Restart After Effects and/or Premiere Pro
  4. Install the pack. Install the After Effects version in After Effects and the Premiere Pro version in Premiere Pro.
1500+ Seamless Transitions – Black Screen Error2024-07-16T23:20:20-05:00

Please do the following steps in order until the solution is found:

Step 1 – Please restart your computer.

Step 2 – Do the following test:

  1. Create a NEW Premiere pro Project.
  2. Import two shots into the timeline.
  3. Import a transition.

If the video is no longer black, you will not be able to apply transitions in your last project. You can import your older Premiere Pro project file into a New Premiere project and continue working. Simply, you can drag and drop a Premiere Pro project file into the project panel in Premiere Pro and access your previous project.

Step 3:

  1. In Premiere Pro, go to File – Project Settings – General.
  2. Under Renderer, change to another option if available.
  3. Change the Renderer to “Mercury Playback Engine Software Only”. Click OK.
  4. If the screen is still black, delete the current transition and import one again.

If everything is still black, move on to the next step:

Step 4:

  1. Go to Edit – Preferences – Media.
  2. Then check the Hardware accelerated decoding (requires restart).
  3. Restart Premiere Pro.

Template Color Not Changing in Premiere Pro2023-09-26T13:06:34-05:00

In order to fix this error you need to temporarily change your Premiere Pro language to English.

You may watch a tutorial on how to quickly do this here:

https://youtu.be/GijBTfw-30Y

  1. In Premiere Pro, type “CTRL + F12” (PC) or “CMD +F12” (MAC).
  2. Go to the Console panel and click on the three lined icon.
  3. Click “Debug Database View”
  4. In the search bar, type “ApplicationLanguage”. You may need to translate that to your language.
  5. Then next to AppplicationLanguage, change the code to “en_US”.
  6. Close the Console Panel and restart Premiere Pro.

Now the template should correctly work. 

After you are done working on your project, you may go back to the console and change it back to your language. 

Here is the list of language codes, so you can find your language: https://learn.microsoft.com/en-us/linkedin/shared/references/reference-tables/language-codes

Please keep me posted.

VFX Pack – Importing Effects Not Working?2023-09-21T15:50:35-05:00
1500+ Transitions Pack – Missing MOGRT Error2024-02-22T10:05:09-05:00

Please update your version of MotionDuck with the instructions below:

We have a short tutorial on how to update MotionDuck here: https://youtu.be/YwLNo7U7z-U
1. Please download this version of MotionDuck: https://drive.google.com/file/d/1Jn2zQrX7syg5zdIWGh1jjofcOTLTXOjn/view?usp=sharing
2. Unzip the folder after download.
3. Paste the MotionDuck-3.0.9 folder here:
PC: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: \Library\Application Support\Adobe\CEP\Extensions
4. Delete any previous version of MotionDuck.
5. Restart Premiere Pro and the transitions should import.

1500+ Transitions Pack – Troubling Shooting Transitions2023-10-03T12:37:18-05:00
Transitions Not Importing Template (MAC USERS)2023-09-21T17:42:25-05:00

The security settings of MAC prevent the transitions from being importing into Premiere Pro.

Please follow these steps below.

SOLUTION 1:
1. To change these preferences on your Mac, choose Apple menu (Click the Apple Logo on the top of your computer) > System Preferences, click Security & Privacy, then click Privacy > tab Accessibility.
2. Check the box for Adobe Premiere Pro of your version.

3. Now try again to apply the templates.

 

SOLUTION 2:
1. Click on the ‘Three Lined’ icon next to the word “MotionDuck”.
2. Click on Settings.
3. Check on “GPU Supports” and “Continue anyway”.
4. Restart Premiere Pro and import a “zoom” transition into another test project. Make sure the settings you changed are still checked.

 

MGPP – How To Use The Motion Graphics Pro Pack2023-09-21T17:43:03-05:00
MGSP – Font Download2023-09-21T17:40:58-05:00

We use fonts that can be synced up with the Adobe Creative Cloud when you import a title template. However, if you don’t have Creative Cloud, here are the fonts we use:
Raleway: https://www.fontsquirrel.com/fonts/raleway
Lato: https://www.fontsquirrel.com/fonts/lato
Montserrat: https://www.fontsquirrel.com/fonts/montserrat
Bebas Neue: https://www.fontsquirrel.com/fonts/bebas-neue
Fira Sans: https://fonts.google.com/specimen/Fira+Sans
Bebas: https://www.dafont.com/bebas.font
Gotham: https://www.dafontfree.io/gotham-font-free/
Unisans: https://dafonttop.com/unisansbolditalic.font

MGPP – FIX EXPRESSION ERRORS2023-09-21T17:40:14-05:00

Experiencing issues with expressions or animations not looking the way they do in the preview? 
Easy fix! Just follow these steps or check out the tutorial:

1: In After Effects, go to FileProject Settings.
2: Click on “Expressions” in the Project Settings tab.
3: Change the Expression Engine from JavaScript to “Legacy ExtendScript
4: Click OK.
5: Create a new AE Project and import a title template.

GENERAL FAQ

Are your packs digital or physical?2021-12-16T10:06:03-05:00

All of our templates and packs are digital only. Meaning, once you make a purchase you will be able to instantly download your product.

Do you have a Free Trial for your templates?2023-09-21T16:11:24-05:00

Yes, we have a pack for After Effects and Premiere pro with the MotionDuck Extension panel.

You can download them for free here:

100 Free Templates for After Effects & Premiere Pro

 

How Does Your Licensing Work?2022-10-06T16:24:00-05:00

QUICK OVERIVEW OF OUR LICENSE.

What is allowed?

1. All products have a lifetime license – your license for a product will be active forever.
2. Buying a product just once is allowing you to use it unlimited times.
3. You can use our products for personal and commercial purposes.

What is not allowed?

1. Full or partial resale of our products on any other websites or markets.
2. Transfer our products to third parties.
3. Copying or placing our products on any other websites, either as paid or as free content.

For more information about our End User License Agreement, please visit our License Page.

Click here: License

How to contact you?2023-09-21T16:12:21-05:00

Please email us at motionduckhelp@gmail.com

We’ll get back to you as soon as we can.
Our reply time is 9:00 AM to 8:00 PM EST.

Use Arabic Fonts With Our Templates2023-07-25T14:11:09-05:00

We have a tutorial on using Arabic fonts in After Effects and Premiere Pro. 

Please watch here:

Here’s how to use Arabic Fonts with our templates:

  1. Go to this website: http://www.arabic-keyboard.org/photoshop-arabic/
  2. Paste your text in Arabic and then copy the corrected text.
  3. In After Effects or Premiere Pro, change the font of our template to an Arabic font. For example Adobe Arabic.
  4. Paste the Arabic text you copied into the template.

Now your text should be correctly positioned in Arabic.

What are your refund conditions?2021-12-16T10:08:06-05:00

We can provide a full refund before you activate the “activation code” on your pack. If there’s any issues with your pack after activate your code, please message us or check this support page.

If there’s any issues with installation, please contact us at motionduckhelp@gmail.com, as we will help you get the pack working!

For more information on our refund policy, click here to view more.

MAC USER ERRORS

Transitions Not Importing Template (MAC USERS)2023-09-21T17:42:25-05:00

The security settings of MAC prevent the transitions from being importing into Premiere Pro.

Please follow these steps below.

SOLUTION 1:
1. To change these preferences on your Mac, choose Apple menu (Click the Apple Logo on the top of your computer) > System Preferences, click Security & Privacy, then click Privacy > tab Accessibility.
2. Check the box for Adobe Premiere Pro of your version.

3. Now try again to apply the templates.

 

SOLUTION 2:
1. Click on the ‘Three Lined’ icon next to the word “MotionDuck”.
2. Click on Settings.
3. Check on “GPU Supports” and “Continue anyway”.
4. Restart Premiere Pro and import a “zoom” transition into another test project. Make sure the settings you changed are still checked.

 

NO CEP Folder (MAC USERS)2024-02-22T10:00:32-05:00

Please install MotionDuck with ZXP Installer.

  1. Download ZXP Installer here: https://aescripts.com/learn/zxp-installer/
  2. Install ZXP Installer and open it.
  3. Download this version of MotionDuck here: https://drive.google.com/file/d/1tjRbpos20ehUqsMcK92wOOIJQOH6BpoX/view?usp=sharing
  4. Drag and drop the MotionDuck-3.0.9.zxp into the ZXP Installer.

Then MotionDuck is installed!

No Helper App (Error)2022-09-19T10:04:23-05:00
1. Close the MotionDuck Extension
2. Open the Extension again by going to “Window – Extensions – MotionDuck”
3. Try to import template
4. If you receive the same error, please restart Premiere pro or After Effects.
5. When the software is open again, click on the “Three Lined” Icon next to the word MotionDuck in the Extension.
Reload Panel.png
6. Then Click “Reload Panel”
7. Import a Template again.

How to contact you?

Please email us at motionduckhelp@gmail.com

We’ll get back to you as soon as we can.
Our reply time is 9:00 AM to 8:00 PM EST.

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