Support Page2022-05-06T17:41:48-05:00
How to switch to other installed packs2022-04-25T10:02:29-05:00
  1. Click on the AtomX logo at the top of the Extension in After Effects
  2. Mouse over to the pack you want to use.
  3. Click on the “Checkmark”.
How to edit a template in After Effects2022-04-25T10:07:32-05:00
  1. Import the template you want from the MotionDuck extension.
  2. The imported template will be in your timeline as a composition.
  3. Double-click the composition and then you can edit your (Titles, colors, other parameters).
  4. Each template has a control layer (Null Object), which will allow you to make changes quickly via the “Effects Controls’ window.

 

Where to find the Extension in After Effects or Premiere Pro?2022-04-25T10:05:06-05:00

 

In After Effects, click on “Window” – “Extensions”, then click “AtomX”.

 

How to Update Any Pack2021-12-16T10:04:13-05:00

How to Update a Pack

To update a pack here’s the breakdown:
1: Uninstall the current pack by going to the logo on top of the Extension and click on it.
2: Hover over the pack you want to update, click on the “x” icon to uninstall the pack.
3: Download the new pack off our website through your SonduckFilm Account.
4: Unzip the download and navigate to the “.atom” file and drag it into the Extension window.
5: Install the new pack.

Template Size Problem. Templates do not fit my composition.2022-04-30T09:59:05-05:00

When you import a template into After Effects and the template does not fully show or is distorted? This happens sometimes when you import a template into a composition size that is not 16×9.

Here’s the solution:
1: Import the template you want to use into a 16×9 composition (1920×1080 or 3840×2160).
2: Copy the imported template from the timeline and paste it into another composition of a different size.
3: Hit “S” and/or “P” on your keyboard to scale and reposition the template to fit perfectly.

If you’re looking to resize your composition to a comp of any size, please watch this video:

How to Extend Background Time Length?2021-12-16T09:58:03-05:00
Wrong Software Error2022-02-18T18:28:52-05:00
MotionDuck | Duplicate Pack Error2022-04-30T10:02:55-05:00

 

1. Go to this folder on your computer:

PC PATH: C:\Users\youruser\AppData\Roaming\Aniom\MotionDuck Extension\_ABS

MAC PATH: /Library/Application Support/Aniom/MotionDuck Extension/_ABS

2. Delete every folder and .zip folder that contains the title of the pack that is causing the Duplicate Error Glitch.
3. Restart After Effects and or Premiere Pro if it was open.
4. Download the After Effects version in After Effects and download the Premiere version inside of Premiere.

 

For PC USERS:

Where do I find my Activation Code/Token?2022-04-12T18:36:41-05:00

If you purchased a single pack or bundle, here where to find your Activation Code:
Here’s where to find your code:
1. Mouse over to “My Account” at the top of the website.
2. Click on “Orders”.
3. Click on the order number on the “Orders”.
4. You’ll find the code on this page.

If you signed up for the MotionDuck Subscription, here’s where to find your Token:
1. Mouse over to “My Account” at the top of the website.
2. Click on “Subscriptions”.
3. Click on “View” on your subscription.
4. You’ll find the token next to “Subscription Token”.

How to download a paid product?2020-11-24T13:17:52-05:00
  1. Sign into sonduckfilm.com with your account.
  2. Click on “My account” at the top of our website.
  3. Click on downloads
  4. Click on the name of the pack under the word “download” (Example: Motion Graphics Starter Pack).
My Activation code is not working?2021-12-22T10:13:09-05:00

You entered your activation code and you click on activate, but nothing happens? After each step below, enter your code and try to activate. If it doesn’t work, move on to the next step.

  1. Close After Effects and restart your computer.
  2. Double check your code to see if it is the same as the one you received. Copy and paste it.
  3. Click on the hamburger icon next to AtomX at the top of the extension.
  4. Click on “Reload Panel”
  5. Go back to the hamburger icon, click on settings. Then click Reload Extension.
  6. Go back to settings and click “Reset All Settings”
  7. If you are seeing connection errors, it may be due to your firewall blocking Internet access to After Effects.
  8. Email us at motionduckhelp@gmail.com
I can’t download the product I just bought from your website?2021-12-15T14:45:32-05:00

No worries, email us at motionduckhelp@gmail.com

We will send you an alternative offsite download link to get your template!

Our reply time is 9:00am to 10:00pm EST. We’re located in Florida USA.

Transitions Pack Not Importing Template (MAC USERS)2022-05-06T17:40:53-05:00

The security settings of MAC prevent the transitions from being importing into Premiere Pro.

Please follow these steps below.

SOLUTION 1:
1. To change these preferences on your Mac, choose Apple menu (Click the Apple Logo on the top of your computer) > System Preferences, click Security & Privacy, then click Privacy > tab Accessibility.
2. Check the box for Adobe Premiere Pro of your version.

3. Now try again to apply the templates.

 

SOLUTION 2:
1. Click on the ‘Three Lined’ icon next to the word “MotionDuck”.
2. Click on Settings.
3. Check on “GPU Supports” and “Continue anyway”.
4. Restart Premiere Pro and import a “zoom” transition into another test project. Make sure the settings you changed are still checked.

 

Missing “Preview” Assets in MotionDuck2022-04-25T10:08:13-05:00

 

“Long Path or “Wrong Object | Can’t Drag and Drop the .motduck file2022-04-22T12:28:04-05:00

The reason you are receiving this error is because the main download folder you received from us has not been “Extracted” (“unzipped”.)

You can watch this quick tutorial on how to fix:

Here’s the breakdown on what to do from the video:
1. Go to the main download folder you received from us. The folder ends with a “.zip”.
2. Right click on the folder and click on “Extract All”.

3. From the newly extracted folder, go into it and navigate to the “.motduck” file.
4. Drag and drop the “.motduck” file into the MotionDuck Extension.

If the folder has been extracted (Unzipped) then the install should work!

NO CEP Folder (MAC USERS)2022-05-06T17:39:17-05:00

There are two solutions to get this installed.

 

Option 1: Create the folders

  1. Go to: /Library/Application Support/Adobe/
  2. Create a folder called “CEP”. (All Capitalized) 
  3. Go inside of the newly created CEP folder and create another folder called “extensions”. (No Capitalization)
  4. Then go inside the extensions folder and drag and drop the “MotionDuck-r65” folder inside the extensions folder

If this doesn’t work, then please proceed to option 2.

 

Option 2: Installing MotionDuck For Mac with ZXP Installer

  1. Download ZXP Installer for MAC here: https://aescripts.com/learn/zxp-installer/
  2. Install ZXP Installer and open it.
  3. Download this version of MotionDuck here: https://www.mediafire.com/file/hae9drkm2daiqdy/MotionDuck-r65.zxp/file
  4. Drag and drop the MotionDuck-r65.zxp into the ZXP Installer.

Then MotionDuck is installed!

You can watch this quick tutorial on how to install via ZXP Installer:

(This tutorial starts at 50 seconds.)

Are your packs digital or physical?2021-12-16T10:06:03-05:00

All of our templates and packs are digital only. Meaning, once you make a purchase you will be able to instantly download your product.

Do you have a Free Trial of your templates?2021-12-23T11:09:33-05:00

Yes, we have two free packs for After Effects and Premiere pro with the Extensions panel.

You can download them for free here:

50 Template Premiere Pro Free Pack:
https://www.sonduckfilm.com/tutorials/premierefreepack/
42 Template After Effects Free Pack:
https://www.sonduckfilm.com/tutorials/sonduck-freebie-ae/

How Does Your Licensing Work?2021-12-18T13:22:19-05:00

Our licensing is simple and can be broken down into a short list:

What is allowed?

1. All products have a lifetime license – your license for a product will be active forever.
2. Buying a product just once is allows you to use it unlimited times.
3. You can use our products for personal and commercial purposes. Any type of project is allowed under our license.

What is not allowed?

1. Full or partial resale of our products on any other websites or markets.
2. Transfer our products or templates to third parties.
3. Copying or placing our products on any other websites, both as paid and as free content.

We are counting on the faithful using of the purchased license. All SonduckFilm products are copyrighted, violation of this license is prosecuted.

Thank for reading our license agreement and for the support of our YouTube channel, SonduckFilm.

How to contact you?2021-12-15T12:44:00-05:00

Please email us at motionduckhelp@gmail.com

We’ll get back to you as soon as we can. Our reply time is 9:00am to 10:00pm EST. We’re located in Florida USA.

MotionDuck | Duplicate Pack Error2022-04-30T10:02:55-05:00

 

1. Go to this folder on your computer:

PC PATH: C:\Users\youruser\AppData\Roaming\Aniom\MotionDuck Extension\_ABS

MAC PATH: /Library/Application Support/Aniom/MotionDuck Extension/_ABS

2. Delete every folder and .zip folder that contains the title of the pack that is causing the Duplicate Error Glitch.
3. Restart After Effects and or Premiere Pro if it was open.
4. Download the After Effects version in After Effects and download the Premiere version inside of Premiere.

 

For PC USERS:

What are your refund conditions?2021-12-16T10:08:06-05:00

We can provide a full refund before you activate the “activation code” on your pack. If there’s any issues with your pack after activate your code, please message us or check this support page.

If there’s any issues with installation, please contact us at motionduckhelp@gmail.com, as we will help you get the pack working!

For more information on our refund policy, click here to view more.

Apply Transitions To Any Resolution2022-02-18T18:08:50-05:00
How to edit a template in After Effects2022-04-25T10:07:32-05:00
  1. Import the template you want from the MotionDuck extension.
  2. The imported template will be in your timeline as a composition.
  3. Double-click the composition and then you can edit your (Titles, colors, other parameters).
  4. Each template has a control layer (Null Object), which will allow you to make changes quickly via the “Effects Controls’ window.

 

How to Extend Background Time Length?2021-12-16T09:58:03-05:00
How To Use The Motion Graphics Pro Pack2021-03-27T08:35:59-05:00
Fix Expression Errors & Problems with MGPP2021-12-15T14:44:51-05:00

Experiencing issues with expressions or animations not looking the way they do in the preview? 
Easy fix! Just follow these steps or check out the tutorial:

1: In After Effects, go to FileProject Settings.
2: Click on “Expressions” in the Project Settings tab.
3: Change the Expression Engine from JavaScript to “Legacy ExtendScript
4: Click OK.

Transitions Pack Not Importing Template (MAC USERS)2022-05-06T17:40:53-05:00

The security settings of MAC prevent the transitions from being importing into Premiere Pro.

Please follow these steps below.

SOLUTION 1:
1. To change these preferences on your Mac, choose Apple menu (Click the Apple Logo on the top of your computer) > System Preferences, click Security & Privacy, then click Privacy > tab Accessibility.
2. Check the box for Adobe Premiere Pro of your version.

3. Now try again to apply the templates.

 

SOLUTION 2:
1. Click on the ‘Three Lined’ icon next to the word “MotionDuck”.
2. Click on Settings.
3. Check on “GPU Supports” and “Continue anyway”.
4. Restart Premiere Pro and import a “zoom” transition into another test project. Make sure the settings you changed are still checked.

 

What Fonts Do You Use in MGSP & Where to Download Them2020-07-16T11:00:24-05:00

We use fonts that can be synced up with the Adobe Creative Cloud when you import a title template. However, if you don’t have Creative Cloud, here are the fonts we use:
Raleway: https://www.fontsquirrel.com/fonts/raleway
Lato: https://www.fontsquirrel.com/fonts/lato
Montserrat: https://www.fontsquirrel.com/fonts/montserrat
Bebas Neue: https://www.fontsquirrel.com/fonts/bebas-neue
Fira Sans: https://fonts.google.com/specimen/Fira+Sans
Bebas: https://www.dafont.com/bebas.font
Gotham: https://www.dafontfree.io/gotham-font-free/
Unisans: https://dafonttop.com/unisansbolditalic.font

How to contact you?

Please email us at motionduckhelp@gmail.com

We’ll get back to you as soon as we can.
Our reply time is 9:00 AM to 10:00 PM EST.
We are located in Florida, USA.

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