Support

If you are having any trouble or questions about our templates, you can send us an email. However, you may find the answers to your question on this page.

Support Page2020-06-20T09:09:23-05:00
Where’s My Activation Code?2020-06-20T08:35:40-05:00

You can get your activation code from two places.

  1. Your order email. The moment you purchase our pack, your order confirmation is email right to the email you entered on our website. In that email, is your activation code.
  2. Sign into sonduckfilm.com – mouse over to “My Account” – click on orders – then click on view under actions. Your activation code will be on that page.
AtomX extension not working or installing correctly?2020-08-15T17:35:19-05:00

ZXP installer may not be installing the AtomX extension correctly. Perhaps you have any error when you open AtomX in After Effects. Either way, there’s an alternative method to installing the AtomX Extension.

PC

  1. In windows explorer navigate to: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
  2. Delete any Atom folder within the extensions folder. If there is no Atom folder, that’s okay.
  3. Go to the AtomX-Extension folder in the download you received from our website.
  4. Rename the “AtomX 3.0.0.zxp” to AtomX 3.0.0.zip” (Just changing .zxp to .zip).
  5. Unzip the renamed AtomX 3.0.0.zip folder.
  6. Copy the AtomX 3.0.0 folder
  7. Paste the AtomX 3.0.0 folder in the C:\Program Files (x86)\Common Files\Adobe\CEP\extensions folder.
  8. Done!

 

MAC

  1. In the Finder navigate to: /Library/Application Support/Adobe/CEP/extensions
  2. Delete any Atom folder within the extensions folder. If there is no Atom folder, than that’s okay.
  3. Go to the AtomX-Extension folder in the download you received from our website.
  4. Rename the “AtomX 3.0.0.zxp” to AtomX 3.0.0.zip” (Just changing .zxp to .zip).
  5. Unzip the renamed AtomX 3.0.0.zip folder.
  6. Copy the AtomX 3.0.0 folder
  7. Paste the AtomX 3.0.0 folder in the /Library/Application Support/Adobe/CEP/extensions
  8. Done!
Where is the MGSP.atom file?2020-06-20T08:40:42-05:00
  1. In the download you received from our website, open up the “2How To Install & Download.pdf”.
  2. Click on the link below “Motion graphics Pack Download – Needed For Extension”.
  3. Download that file, which is called “MGSP500 Install”.
  4. Unzip the “MGSP500 Install” folder
  5. The MGSP.atom file is in that folder.
How to download a paid product?2020-06-20T08:41:25-05:00
  1. Sign into sonduckfilm.com with your account.
  2. Click on “My account” at the top of our website.
  3. Click on downloads
  4. Click on the name of the pack under the word “download” (Example: Motion Graphics Starter Pack).
My Activation code is not working?2020-06-20T08:44:26-05:00

You entered your activation code and you click on activate, but nothing happens? After each step below, enter your code and try to activate. If it doesn’t work, move on to the next step.

  1. Close After Effects and restart your computer.
  2. Double check your code to see if it is the same to the one you received. Copy and paste it.
  3. Click on the hamburger icon next to AtomX at the top of the extension.
  4. Click on “Reload Panel”
  5. Go back to the hamburger icon, click on settings. Then click Reload Extension.
  6. Go back to settings and click “Reset All Settings”
  7. Email us at sonducknos@gmail.com
Where to find the Atom extension in After Effects?2020-06-20T08:44:52-05:00

In After Effects, click on “Window” – “Extensions”, then click “AtomX”.

What are your refund conditions?2020-07-22T08:47:54-05:00

We can provide a full refund before you activate the “activation code” on your pack. If there’s any issues with your pack after activate your code, please message us or check this support page.

If there’s any issues with installation, please contact us at sonducknos@gmail.com, as we will help you get our pack working for you!

I can’t download the product I just bought from your website?2020-06-20T08:45:52-05:00

No worries, email us at sonducknos@gmail.com

We will send you an alternative offsite download link to get your template!

Our reply time is 9:00am to 10:00pm EST. We’re located in Florida USA.

How to edit your templates?2020-06-20T08:46:24-05:00
  1. Import the template you want from the AtomX extension.
  2. The import template will be in your timeline as a composition.
  3. Double-click the composition and then you can edit your (Titles, colors, other parameters).

Keep in mind each template has a control layer, which will allow you to make changes quickly via the “Effects Controls’ window.

 

*Our Accent Titles and Clusters in the Motion Graphics Starter pack have multiple compositions within them. Just open each composition and make your changes.

How to contact you?2020-06-20T08:46:51-05:00

Please email us at sonducknos@gmail.com

We’ll get back to you as soon as we can. Our reply time is 9:00am to 10:00pm EST. We’re located in Florida USA.

What Fonts Do You Use in MGSP & Where to Download Them2020-07-16T11:00:24-05:00

We use fonts that can be synced up with the Adobe Creative Cloud when you import a title template. However, if you don’t have Creative Cloud, here are the fonts we use:
Raleway: https://www.fontsquirrel.com/fonts/raleway
Lato: https://www.fontsquirrel.com/fonts/lato
Montserrat: https://www.fontsquirrel.com/fonts/montserrat
Bebas Neue: https://www.fontsquirrel.com/fonts/bebas-neue
Fira Sans: https://fonts.google.com/specimen/Fira+Sans
Bebas: https://www.dafont.com/bebas.font
Gotham: https://www.dafontfree.io/gotham-font-free/
Unisans: https://dafonttop.com/unisansbolditalic.font

Are your packs digital or physical?2020-08-15T17:34:33-05:00

All of our templates and packs are digital only. Meaning, once you make a purchase you will be able to instantly download your product.

How to contact you?

Please email us at sonducknos@gmail.com

We’ll get back to you as soon as we can.
Our reply time is 9:00 AM to 10:00 PM EST.
We are located in Florida, USA.